How We Used Samples to Win a Processing Order from a Polish Customer？

Recently, we received a special inquiry from Poland. The customer was looking for Ti-6Al-4V (Grade 5) titanium plates with very specific dimensions: 200*200*8mm.

More than just purchasing materials, this customer was exploring the path for key components.

Unlike many customers who place large orders directly, this Polish customer had a very specific need: they initially needed two small plates. This served two purposes: first, to conduct rigorous material sample testing to verify the chemical composition and mechanical properties; second, to confirm the material’s quality before trial machining of core components.

We immediately understood that this wasn’t just a purchase; it was a “pre-qualification” of our product quality and the reliability of our service. The customer wasn’t buying the plates; they were buying confidence.

Why did they choose us? The customer later told us…

During our conversations, we learned that the customer had previously contacted several suppliers, but some had been slow to respond to small-batch sample orders, while others failed to provide clear traceability information, which made this demanding client feel uneasy.

What we did was actually quite simple:

“Telling the truth“: We clearly informed our customers that the samples were precisely cut from a solid sheet of wood and provided proof of the raw material’s quality, making the origins of each small sample crystal clear.

“Not caring about the small size“: We didn’t neglect the small order size. Instead, we assigned a dedicated merchandiser to communicate promptly about production progress and packaging details, just as we would for a large order.

“Escorting to your door“: To prevent the small samples from being damaged or lost during international transport, we used sturdy, thickened cardboard boxes filled with foam to ensure they arrived safely in Poland.

From sample testing to part processing, trust was built naturally.

After the shipment, we shared the customer’s anticipation. A few days later, we received the good news.

The customer reported, “The sample passed all our tests and fully met Grade 5 standards. More importantly, in subsequent trial processing, it performed very stably, and the resulting parts met our design requirements with precision.”

Even more exciting, after the sample passed testing, the customer immediately placed the first official small-batch production order with us. He added, “Your dedication to the sample reassures us that you are a trustworthy, long-term partner.”

Our Impressions

This order, though modest in value, is of great significance. It once again demonstrates a simple truth: trust begins with small moments. Whether it’s a large-volume order or a small sample, we treat every request equally, providing reliable products and attentive service.

We thank our Polish customers for their trust and look forward to continuing to contribute to their parts processing projects.